Travel Air Transat failed passengers stuck on 2 flights at Ottawa airport, agency decides

21:52  02 december  2017
21:52  02 december  2017 Source:   cbc.ca

Four arrested after easyJet flight diverted

  Four arrested after easyJet flight diverted Four passengers have been arrested after a flight from Barcelona to Liverpool was diverted to Bristol Airport. Intoxicated passengers had reportedly caused disruption on the easyJet service at about 11.30pm on Thursday evening.Flight EZY7208 continued onwards to Liverpool once the unruly passengers were taken off the plane and detained.Avon and Somerset Police says two 29-year-old men, a 26-year-old woman and a 21-year-old man were arrested on suspicion of offences linked to being drunk on board an aircraft.Officers are appealing for anyone who filmed the incident to get in touch.

Stranded passengers on grounded Air Transat flight voice final concerns. 'You can't do this to us': Fuming passengers stuck on planes for hours call 911. Air Transat failed passengers stranded on 2 flights at Ottawa airport , agency decides .

ABOVE: Passengers aboard two Air Transat flights stuck at the Ottawa International Airport resorted to calling 911 after spending hours Due to bad weather out of our control,we were rerouted to another airport .Should be leaving very soon. / CPA. — Air Transat (@ airtransat ) August 1, 2017.

What to watch next
  • Prince Harry, Meghan Markle are posing for a picture: Prince Harry and Meghan Markle make 1st engagement appearance

    Prince Harry and Meghan Markle make 1st engagement appearance

    CBC Logo
    CBC
    1:07
  • a person sitting on a table: Fentanyl test strips have their positives — and limitations

    Fentanyl test strips have their positives — and limitations

    CBC Logo
    CBC
    3:14
  • a man standing in front of a building: Indigenous customer 'uncomfortable' by alleged profiling at Giant Tiger

    Indigenous customer 'uncomfortable' by alleged profiling at Giant Tiger

    CBC Logo
    CBC
    4:36
  • a man wearing a suit and tie: Emmerson Mnangagwa sworn in as new president of Zimbabwe

    Emmerson Mnangagwa sworn in as new president of Zimbabwe

    CBC Logo
    CBC
    0:47
  • a truck driving down a dirt road: Canada's waste problem and finding a fix

    Canada's waste problem and finding a fix

    CBC Logo
    CBC
    6:22
  • a boat sitting on top of a building: Cost of the Canada 150 ice rink too high?

    Cost of the Canada 150 ice rink too high?

    CBC Logo
    CBC
    3:01
  • a man wearing a hat: Missing Argentine submarine may have experienced explosion

    Missing Argentine submarine may have experienced explosion

    CBC Logo
    CBC
    3:47
  • The big game

    The big game

    CBC Logo
    CBC
    5:20
  • a person swimming in a body of water: Bowhead whales exfoliate in Cumberland Sound, Nunavut

    Bowhead whales exfoliate in Cumberland Sound, Nunavut

    CBC Logo
    CBC
    1:04
  • Hacking your cellphone: tests reveal Canadians at risk

    Hacking your cellphone: tests reveal Canadians at risk

    CBC Logo
    CBC
    4:51
  • Justin Trudeau et al. holding a sign posing for the camera: Trudeau defends timing of housing funding

    Trudeau defends timing of housing funding

    CBC Logo
    CBC
    0:25
  • a little girl sitting in a chair: Syrian refugees adapt to life in Canada

    Syrian refugees adapt to life in Canada

    CBC Logo
    CBC
    2:07
  • a young boy standing next to a child: Canada to Haitians in the U.S.: There's no special program for you

    Canada to Haitians in the U.S.: There's no special program for you

    CBC Logo
    CBC
    4:04
  • a close up of food on a table: Marijuana packaging regulations in Canada

    Marijuana packaging regulations in Canada

    CBC Logo
    CBC
    3:15
  • a group of young men standing in front of a crowd: Mugabe resigns, Zimbabweans celebrate

    Mugabe resigns, Zimbabweans celebrate

    CBC Logo
    CBC
    4:25
  • person wearing glasses: Jacob Tremblay's connection to Toronto's Sick Kids hospital

    Jacob Tremblay's connection to Toronto's Sick Kids hospital

    CBC Logo
    CBC
    2:27
UP NEXT
UP NEXT

The Canadian Transportation Agency (CTA) has ruled Air Transat broke its agreement with passengers when it left them in two planes stranded on the tarmac of the Ottawa International Airport on July 31.

Woman Turns Her Missed Flight Into An Airport Staff Dance Party

  Woman Turns Her Missed Flight Into An Airport Staff Dance Party Late nights at the airport tend to stink for everyone, but one woman turned a missed flight into fun for those around her. Mahshid Mazooji found herself stuck in Charlotte Douglas International Airport on Saturday after missing a connecting flight.“I didn’t want to sit in anger all night long, so instead I did what makes me happiest...DANCE!!!!,” she captioned her YouTube post.Mazooji’s self-made music video, which is set to Lionel Richie’s “All Night Long (All Night),” has been viewed more than 750,000 times in three days.

The Canadian Transportation Agency is demanding Air Transat explain why passengers on two of its CTA to launch inquiry after Air Transat planes stuck on Ottawa tarmac for hours. Emergency crews surround an Air Transat flight that sat for hours at the Ottawa airport on Monday night.

Passengers on two Air Transat flights were stuck on planes at the Ottawa airport for hours on Monday after being diverted due to stormy weather, and at least two of them called 911.

The agency found that though the initial diversion was out of Air Transat's control, the delays were not, completely, and it should have still been able to fulfill its obligation to passengers for food, drink and an opportunity to disembark.

The agency's report said Air Transat's staff, including pilots, did not seem to be properly informed or trained about their legal obligation to passengers, also known as the airline's tariff.

The CTA has ordered Air Transat to compensate passengers for any out-of-pocket expenses related to the delay and pay an administrative fine of $295,000. The fine may be waived if the sum is divided amongst the passengers.

The transportation agency held a two-day hearing in Ottawa in August about the two flights, destined for Montreal from Brussels and Rome, that were diverted to Ottawa due to weather. The agency's decision was announced on Thursday.

A Low-Cost Airline Just Rolled Out a $95 Bag Fee

  A Low-Cost Airline Just Rolled Out a $95 Bag Fee Icelandair just introduced a new low-cost airfare category called Economy Light that promises cheaper flight prices with a painful tradeoff: Passengers must pay nearly $100 each way if they want to check a bag on some routes. According to the industry publication Travel Weekly, Icelandair Economy Light passengers will pay $69 per checked bag each way on transatlantic flights to and from its hub in Reykjavik, and $95 per bag on flights to and from other destinations in Europe, including London, Paris, Stockholm, Amsterdam, and Munich.

Passengers on two Air Transat flights were left trapped on the tarmac for hours prompting at least two people to call 911. Paramedics arrived after a passenger called 911 and Ottawa International Airport Authority handed out water to the stranded passengers .

Hundreds of Air Transat passengers were trapped for six hours on the tarmac in a plane that they say was so hot someone called 911. “As a result, Ottawa airport staff were unable to provide with loading bridges or stairs that would have enabled the passengers on the Brussels flight to disembark

After landing, passengers were kept aboard the planes for more than four hours, in one case with no air-conditioning, food or water. At least one passenger resorted to calling 911.

The Air Transat tariff says passengers have the right to get off a grounded plane after 90 minutes if the captain decides it is OK, and that the crew has to offer drinks and snacks if it is safe to do so.

Air Transat failed passengers stuck on 2 flights at Ottawa airport, agency decides © Stephane Beaudoin/CBC Air Transat failed passengers stuck on 2 flights at Ottawa airport, agency decides

Ordered to avoid repeat

The CTA has also ordered Air Transat make changes to keep a similar incident from happening again, including that the air carrier:

  • Train all employees involved in offering services during onboard delays about the legal obligations under its tariff.
  • Amend its tariff to include a requirement to update passengers every 30 minutes and deplane passengers after four hours of delay if it is safe by Feb. 27, 2018.
  • Provide a stricter definition of events that release it from contractual obligations.

In a statement, Air Transat  apologized to passengers and said it will take all necessary measures to comply with the CTA's report. It has decided to pay passengers on all affected flights $500 in compensation, though it will take into account what has already been paid out to passengers.

This Little-Known Airplane Rule Can Help When You Miss Your Flight

  This Little-Known Airplane Rule Can Help When You Miss Your Flight We’ve all heard the guidelines to arrive at the airport two hours before your flight is scheduled to leave, and we usually try to honor that suggestion. Then, life happens, and your worst-case scenario becomes a reality. You miss your flight. Now before you break down as you watch the clock hit your departure time, rest assured. We’ve all heard the guidelines to arrive at the airport two hours before your flight is scheduled to leave, and we usually try to honor that suggestion. Then, life happens, and your worst-case scenario becomes a reality. You miss your flight.

Statements from Air Transat and Ottawa Airport . References. Article Discussion. We had a gate available and air stairs ready in the event that the airline decided to deplane. We also had buses on the tarmac ready to shuttle passengers to the terminal – buses the Authority purchased specifically for

Two international Air Transat flights sat on the tarmac last month in Ottawa for five and six hours, respectively, without allowing passengers to disembark. READ MORE: Passengers stuck on ‘nightmare’ Air Transat plane for hours without air conditioning, food.

Passengers faced 'deplorable' ordeal

On the first day of the inquiry, passengers described Air Transat's handling of the situation as "deplorable" and said they were treated like "luggage."

Air Transat has already offered $400 in compensation to passengers on Flight TS157 from Brussels, which was delayed six hours. The airline said it was a gesture of "good faith" because the air conditioning broke down on that flight.

Passengers on Flight TS507 from Rome, who had to wait more than four hours, were not previously offered compensation.

Alan Abraham, who was on the flight from Rome and was a witness at the hearing, said he was happy the agency sided with passengers, but added it could've gone farther.

"The ruling went in our way. That we're not just pieces of luggage like they treated us," he said.

"I honestly believe they should be refunding all passengers' plane tickets in full, whatever the cost may be."

Abraham said he was unhappy with the way Air Transat tried to deflect responsibility during the hearing and he won't be travelling with the carrier again.

Airline Passenger Grabs Intercom and Breaks Out Into Song After Delay at Airport

  Airline Passenger Grabs Intercom and Breaks Out Into Song After Delay at Airport The incident has been viewed more than 15 million times on Facebook.The unidentified man was among passengers waiting for their flight at Louis Armstrong Airport in New Orleans on Sept. 24 when he decided to ease the frustration by belting out a song.

Public hearings are underway over an incident at the Ottawa International Airport that left passengers stranded on the tarmac for hours, with little water and food. Story continues below. On July 31, passengers on two Air Transat flights — one from Brussels and the other from Rome — were

Passengers on two Air Transat flights were stuck on planes at the Ottawa airport for hours on Monday after being diverted due to stormy weather, and at least two of them called 911.

In a statement, a group of passengers from TS157 said they welcomed the agency's decision and thanked it for the investigation.

They said the investigation showed Air Transat knew about the problems with the air-conditioning system and failed to act, and that it failed to train their staff on their obligations to passengers according to the tariff — specifically that passengers should have been able to disembark after 90 minutes.

Paul DeBecker, a passenger on the flight from Brussels, said his 10-year-old daughter was only given a warm chocolate bar during the long wait and was passing out due to thirst and heat.

He said the money wasn't the most important issue to him.

"To me, it's more about how air companies treat their customers when something happens."

Passenger bill of rights

The statement added that the ordeal underlines the need to protect passengers with legislation in Canada, something the federal government has been working on since May .

"The situation on TS157 could have been much worse," the statement said.

Transportation Minister Marc Garneau said the Air Transat incident is an example of why he introduced a passenger bill of rights, to ensure travellers have recourse that doesn't rely on the CTA conducting inquiries.

The bill is currently in the Senate, and Garneau expects it will pass soon.

Girl, 7, fools security and boards flight alone

  Girl, 7, fools security and boards flight alone A runaway girl slipped through security checks and managed to get on an easyJet flight without a boarding pass, officials have said. The seven-year-old "took advantage of her small size" and pretended to be with adults in Geneva Airport - however, she was spotted by a flight attendant before the plane took off for Corsica.Footage showed she was initially turned away after trying to follow crew members on to an Air France flight, but succeeded on her second attempt after slipping through a gap only large enough for a small child.

Emergency crews surround an Air Transat flight that sat for hours at the Ottawa airport on Monday, July 31, 2017. She said there was no food on the plane and eventually a fellow passenger called 911. Fuming passengers stuck on planes in Ottawa call 911.

Air Transat is offering 0 to passengers who were on Flight 157 from Brussels on July 31 for being deprived of air conditioning for more than an hour while their flight was stranded on the tarmac at the Ottawa airport .

"I think the Senate does its job and does it seriously and we have been working very hard to answer all of their questions," he said. "I will remain optimistic that the bill will may its way through by Christmas."

Airline, airport blamed each other

Air Transat told the hearing it was trying to avoid financial and logistical complications by keeping passengers aboard the planes as they waited for refuelling.

Officials from the airline said their objective was to get to Montreal as efficiently as possible. Deplaning could have caused more delays as passengers would have to go through customs or hotels would need to be arranged, the inquiry heard.

Airline representatives said they received no requests to deplane and were repeatedly told refuelling was between 15 and 30 minutes away. In its earliest responses to the incident, Air Transat said that no stairway was available for passengers to exit the planes.

The CTA said evidence showed passengers had requested food and drink and that Air Transit's tariff outlined an obligation to offer those amenities anyway.

The Ottawa International Airport was handling about 20 flights that had been diverted from Toronto and Montreal due to weather on July 31.

The Ottawa International Airport Authority has maintained that it was the responsibility of the airline and its ground contractors to handle deplaning, but that the authority had gates available and would have responded to a request for help if it had been made.

The CTA report said while the situation was complex, responsibility for fulfilling Air Transat's obligation to passengers remained with the air carrier.

"There is no basis, however, for any argument that the carrier is not responsible for non-performance of its obligations," the report said.

It also said, while it's beyond the agency's authority to force air carriers, airports and related parties to co-operate during unusual diversion events, "it strongly encourages them to do so."

This Airport Set the World Record for the Most Flights in a Single Day .
Airports aim for efficiency. As much as people may gripe about delays (these photos show the most insane flight delays yet), the airport ecosystem is a delicate one that needs to balance speed and safety. But on November 24th, Mumbai International Airport managed to go against the odds and set the world record for most flights handled in a day.All told, Mumbai International Airport handled 969 flights in a 24-hour span, but an airport official said that the aim was 1,000, according to The Times of India.

—   Share news in the SOC. Networks

Topical videos:

This is interesting!