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Money Tim Hortons on mission to regain public trust

21:36  10 may  2018
21:36  10 may  2018 Source:   msn.com

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Related video: Tim Hortons brand takes a tumble in Canada [Provided by Huffington Post Canada]

OAKVILLE, Ont. - Tim Hortons president Alex Macedo is on a cross-country tour to make amends with franchisees who have been publicly warring with the company for months.

Macedo has made stops in Calgary, Montreal, Halifax and Toronto and will visit Vancouver to share details of a plan to regain their trust and the confidence of the public.

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Welcome to Tim Hortons . Our Always Fresh Coffee, hot beverages, cold beverages and many quick meal options will hit the spot any time of day. Timhortons .com corporate tim horton children's foundation.

His tour comes after months of public quarreling with a dissident franchisee group over everything from cost-cutting measures in the wake of the Ontario minimum wage hike to delays in supply deliveries to a $700-million renovation plan that they say will cost store owners $450,000 per restaurant.

a store front at night© Provided by thecanadianpress.com

In an interview with the Canadian Press, Macedo said the company can't pretend everything it has done has been good and said the last few months have been difficult for the brand.

To improve the situation, Macedo said he is telling franchisees that the company will survey its owners for feedback and has launched the "Winning Together" plan.

The plan includes a Tim Hortons app, a new marketing campaign extolling the virtue of connecting with neighbours over a coffee and a $700 million initiative to renovate restaurants to bring a more natural look to Tim Hortons locations.

Woman detained after video appears to show her throwing poop at Tim Hortons staff .
Woman detained after video appears to show her throwing poop at Tim Hortons staffAccording to Langley RCMP, the incident took place at the location in the 20200-block of Douglas Cr. on Monday evening.

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