Sports MLSE imposes 30 per cent scalper surcharge on Leafs and Raptors season ticket holders deemed to be reselling their seats

12:02  16 april  2018
12:02  16 april  2018 Source:   Toronto Star

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Ticket brokers may not resell tickets at a premium in excess of 50 percent of the price paid to acquire the ticket , plus lawful taxes. season ticket and other ticket holders to legally sell their tickets back to the venue. Unlawful practice for a person to use a “digger” to acquire any ticket .

The Maple Leafs and Raptors are eliminating print-at-home tickets for games. Starting this fall, only two options will remain: mobile electronic tickets , or tickets printed on cardboard stock. Hopkinson says MLSE has spent the past 18 months studying its season - ticket holder database, aiming to

Ticket broker Ervil DiGiusto says the MLSE, owner of the Maple Leafs and Raptors, wants “a piece of our action.”© Rick Madonik Ticket broker Ervil DiGiusto says the MLSE, owner of the Maple Leafs and Raptors, wants “a piece of our action.”

As the Leafs and Raptors embark on playoff runs that promise to push ticket prices into the stratosphere, the teams’ owner is muscling in on profits from the scalping of its own seats.

Maple Leaf Sports and Entertainment is doing this by imposing a higher price on hundreds of regular-season ticket holders they believe are scalpers.

Some ticket holders say MLSE is penalizing them even though they’re not in the reselling business but only occasionally posting their unused seats for sale.

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Maple Leaf Sports and Entertainment acknowledged the issue with the fact that season ticket holders , corporations and scalpers hold 90 per cent of all tickets for the 17,929- seat Air Canada Centre.

MLSE , the parent company of the NHL's Leafs and NBA's Raptors , last week They offered season - ticket holders in lower-priced sections a chance to buy PSLs for their season tickets , which in some cases had been in families for several generations but which were becoming harder to transfer.

The price hikes will apply to thousands of seats in the Air Canada Centre starting next regular season.

An ongoing Toronto Star/CBC investigation into online ticket scalping has learned that MLSE issued invoices to season ticket holders it has deemed “commercial” resellers, demanding between 32 per cent and 37 per cent in markups — ranging from $2,000 to $8,000 for a pair of seats.

MLSE doesn’t call this a surcharge; the company says it’s simply cancelling the discount that season ticket holders normally get.

“MLSE believes that commercial resellers are in the business of reselling tickets and should pay the full cost of their season seat memberships. Season seat members who buy tickets primarily for their personal use should be rewarded for their loyalty as true fans with a pricing discount and other benefits,” said Dave Haggith, an MLSE spokesperson.

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A Raptors season - ticket holder alleges the team’s owner, Maple Leaf Sports & Entertainment, treated him “like dirt” by installing a new row of premium seats directly in front of his 5 courtside seats . MLSE says the aggrieved fan is a dishonest and cunning scalper .

MLSE hiking ticket prices by 2.5 per cent across the board starting next season . The Leafs have about 16,000 season ticket holders and the Raptors have about 9,000. Both season tickets and single-game tickets will be affected by the pricing change.

MLSE’s scalper surcharge is part of a larger phenomenon, in which sports franchises are moving in on the scalping market.

A recent Star/CBC investigation found the Toronto Blue Jays have struck their own deal with StubHub, the world’s largest online ticket reseller, which gives the club an undisclosed percentage of every Jays ticket sold on the site.

The Star and CBC reviewed a dozen Leafs and Raptors invoices and spoke with five season ticket holders hit with the scalper surcharge. They say MLSE’s move to crack down on scalping does nothing to help fans get tickets and will end up driving ticket prices on the online scalping market even higher than they already are.

Some season tickets holders say they have been caught in MLSE’s scalper net unfairly, after selling tickets only to games they couldn’t attend.

“Yes, I do sell tickets. I’m not denying that. I’m not, you know, trying to get away from that, but I’m not a professional broker,” said one season ticket holder who asked not to be named. While his pair of Raptors seats were hit with the surcharge, he has a pair of Leafs tickets that have not been marked up, and he does not want any more attention from MLSE. “I’m selling on Kijiji and Craigslist … It’s far from professional.”

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MLSE reserves the right to remove any banner/sign deemed unacceptable. For Toronto Rock season tickets call (416) 596-3075. Please note there is currently a waiting list for Toronto Maple Leafs , Toronto Raptors and Toronto FC season tickets .

As is the case in many stadiums, most of the seats in the ACC are held by season ticket - holders . For the Leafs , that number is 90 per cent , according to team owner MLSE . Additional tickets are held back for players’ families and staff.

The season ticket holder attends between 10 and 15 games every season for both teams.

“I think you’d be hard-pressed to find a season-ticket holder who goes to more than 15 (Raptors) games out of their 41,” the ticket holder said.

It is not clear how MLSE determined which of its season ticket holders were “commercial resellers.” When asked how many tickets someone must sell before MLSE labels them a scalper and dings them for thousands of dollars in penalties, the company wouldn’t say.

Haggith would not give an exact number, but said that less than 3 per cent of Leafs season ticket holders and about 13.5 per cent of Raptors season ticket holders were affected.

The surcharge invoices went out in late February — only a month before payment for next season was due — leaving season ticket holders little time to consider their options. After consulting with lawyers, several of them told the Star they paid up so they wouldn’t lose their tickets, though they attached notices indicating they were paying under duress and are considering legal action.

They may have grounds to do so, said Toronto competition lawyer Michael Binetti.

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[ ] Kazemzadeh said, the NFL Ticket Exchange imposes a 15 percent fee for buyers, a 10 percent surcharge to season ticket holders , and a 15 percent service fee for ticket A season ticket holder is suing the team about a new policy that requires fans to resell tickets through Ticketmaster.

“MLSE’s decision to stop treating all season ticket holders alike has the potential to greatly impact the secondary market and may stifle competition there by giving some resellers access to tickets at a lower price than others,” said Binetti, who is not representing any affected ticket holder.

“They’re saying: ‘Depending on how you use our product, we are going to treat you differently,’ ” Binetti said. “Well hold on, if I buy something, don’t I have the right to use it however I want?

“There’s a risk that MLSE’s markup for resellers could be considered an abuse of their dominant position in the ticket market,” Binetti added. “The Competition Bureau has been taking an interest in these kinds of cases where decisions made by a dominant company affect the market downstream.”

MLSE says it stands by its decision to charge some season ticket holders — in this case, those the company deems to be commercial resellers — more than others.

“MLSE does not believe that its decision to offer pricing discounts and other benefits exclusively to season seat members who buy tickets primarily for their personal use amounts to unfair pricing under the Competition Act,” Haggith said.

MLSE’s attempt to squeeze scalpers “is definitely going to be bad for fans,” said veteran ticket broker Russ Blacklock, with RJB Promotions.

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In the last decade, these season seat holders -turned-brokers have made accessing tickets to Toronto’s pro sports franchises more expensive, according to Tom Pistore, Maple Leaf Sports and Entertainment’s ( MLSE ) vice-president of ticket sales.

Ticket scalping is buying tickets to an event and reselling them at often exorbitant prices. Professional scalpers can even The season ticket holders are the ones jacking the price. I think it is highway robbery to take advantage of that. If they would cap it at like 10 percent over face value

“I’ve been a season-ticket holder for over 35 years,” he said. “At no time since they’ve known about me and what I do has this entered the situation … they were happy to treat us equally.

“Now, they come into the playoffs with lots of young exciting players. It’s an opportune time to try and maximize revenues, and that’ll all be on the back of fans. So, for me, next year having paid 30 per cent more, when fans need tickets, I have to work that 30 per cent in somewhere. It’s only going to cost the fans more to deal with me.”

Season ticket holders say MLSE tolerated their reselling of seats when the teams were performing poorly several years ago, and the resale market didn’t command the same kinds of markups that today’s playoff teams are driving.

The anonymous season ticket holder hit with the scalper surcharge agreed.

“Now all of a sudden, (the Raptors) are No. 1 in the East and they’re about to make an NBA finals run potentially, and now they come in and say: ‘Oh, you know what? You’re a ticket broker.’ ”

Before 2015, scalpers were officially banned in Ontario. Several ticket brokers told the Star that teams worked with them anyway to get rid of their unsold tickets.

“We got deals back then. We had agreements where we were getting discounts and group sales. They gave me a couple of dollars off the ticket,” said Ervil DiGiusto, a ticket broker with StarOne Tickets.

When the Ontario government changed the law to allow scalpers to sell for above face value if they offer a money-back guarantee, it brought the scalping market out of the shadows. It also encouraged teams to enter the ticket resale market themselves.

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Next season , season - ticket prices will rise by between and per ticket per game, but MLSE chief commercial officer David Hopkinson says the increase won’t affect the final price on the secondary market, where brokers resell the season seats they purchase.

Take the seats back and scalp the tickets over the next 2 weeks. Will make the 107K The buyer is a moron and should be punished. Loading seems to be taking a while. Twitter may be over capacity or experiencing a momentary hiccup.

The once co-operative spirit between MLSE and scalpers is officially over, says DiGiusto.

“They basically want a piece of our action; (that’s) really what it comes down to,” he said. “At the point where the ticket prices are, we cannot pay what they’re asking us to pay because it is more than what we’re getting for them. They want the total. I mean it’s just squeezing the orange as much as they can.”

In the fine print of the commercial reseller invoices, MLSE invited those hit with the higher prices to apply for its “Trusted Reseller Program,” but offered no details on what benefits the program offered.

All five season ticket holders who received the reseller invoices told the Star and CBC they called to inquire about the program and MLSE staff offered to cancel the surcharge if they were approved.

Those who tried to apply were then told the program wasn’t set up yet, so they would have to pay the markup in the meantime.

After the Star and CBC asked for details of the Trusted Reseller program, MLSE said it has decided to hit pause on the plan, for now, and will not be working with ticket brokers next season after all.

The Winnipeg Jets’ owner, True North Sports and Entertainment, handles commercial resellers’ profits in a different way.

Jets season ticket holders are required to lay down a deposit and sign an agreement that states, among other things, that they will not resell their tickets for a profit. If they breach the rule, they lose the deposit and their season tickets are cancelled.

“It has been our practice to cancel broker tickets,” said Kevin Donnelly, True North Sports and Entertainment’s senior vice-president. “It takes a while to … determine who exactly is doing it. But it is absolutely our preference that tickets for the Winnipeg Jets remain in the hands of Winnipeg Jets fans.”

In Toronto, where only 96 tickets to tonight’s Game 3 between the Leafs and Boston Bruins were ever made available to the general public through the box office, the scalping market has been going strong.

More than 2,800 tickets for the game have been posted on the online resale platforms StubHub, SeatGeek, StarOne, TicketPartners, TicketsNow and Ticketmaster Plus. The average asking price is more than $1,500 for a pair.

Data collection and analysis by the CBC’s William Wolfe-Wylie and Valérie Ouellet.

Marco Chown Oved can be reached at Cribb can be reached at

Dave Feschuk: Raptors look to tear down bad playoff rep brick by brick .
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